Hotels & Resorts

We help you improve guest satisfaction and operational performance through targeted audits and expert support. Our services focus on the full guest journey as well as the specific performance of dining and food and beverage outlets.

Why choose Culineer for your hotel or resort?

Award-winning chef with direct experience in hotel fine dining and large-scale operations
Our auditing team brings combined firsthand hotel and resort experience across 50+ destinations in 19 countries and territories, spanning the UK and Ireland, mainland Europe, Scandinavia, the Middle East, the Caribbean, and Central and South America, giving genuine cross-cultural insight into what international guests expect
Practical, operator-focused recommendations that work in real service conditions
Flexible approach, from standalone audits to full implementation support
Strong results in team performance, operational efficiency, and guest satisfaction

Hotel and resort audits

Prices below are Culineer's professional fee. Audit scope is agreed with you in advance.

Guest Experience Audit

Get a clear, unbiased understanding of how your guests experience your hotel or resort from arrival to departure.

This service uses a professional “secret shopper” approach. One of our expert auditors stays at your property and evaluates every touchpoint of the guest journey, including check-in, room quality, housekeeping, food and beverage outlets, staff service, and overall atmosphere.

Single Stay Audit$1,600

Comprehensive Program (3 visits)$3,900

Expenses incurred while conducting the audit, including the cost of the room, room service, and visits to hotel outlets such as the spa, dining venues, and other on-property offerings, are billed separately, at cost, with receipts provided.

Audit scope, including which outlets and amenities are evaluated (for example, spa, pool, live entertainment, banqueting), is agreed with you in advance, based on what's relevant to your property. This ensures the audit reflects your priorities and that all associated expenses are expected, not a surprise.
What's included
- Single Stay or Comprehensive Program (3 separate visits)
- Detailed evaluation across all guest touchpoints
- Scoring and written observations
- Prioritized recommendations for improvement
- Management debrief meeting (Comprehensive Program)
Best for: Hotels and resorts that want to improve guest satisfaction, online reviews, and repeat business.

Request a Guest Experience Audit
Dining AuditStarting from $2,400

depending on the number of outlets

A focused review of your hotel's food and beverage performance.

This service examines the quality, consistency, and profitability of your dining outlets (restaurants, bars, room service, banqueting, and more). It combines guest experience feedback with operational analysis to identify both service and back-of-house opportunities.
What's included
- Multiple undercover dining experiences across your outlets
- Evaluation of food quality, presentation, and consistency
- Service standards and guest interaction review
- Kitchen workflow and operational efficiency observations
- Menu performance and costing insights
- Written report with findings and recommendations
- Debrief meeting with you and your F&B team
Best for: Hotels looking to improve their restaurants, bars, and overall food and beverage performance without committing to a full guest experience audit.

Request a Dining Audit

You are a few steps away from getting the support you deserve.

Complete the contact form and we'll get back to you within 24 hours.